Jason Aberin
Chief Concierge
Hilton Sydney
488 George Street
Sydney NSW 2000
PH: +61 2 9266 2000
Fax: +61 2 9265 6085
Hilton Sydney
I started my career in 1995, when I was employed as a casual at the former Sebel Town House, Elizabeth Bay within the housekeeping and front office departments. After a year in the hotel industry, I also undertook the position of a full-time sales consultant with the ANZ Bank. Whilst juggling these two roles, I found that working in the hotel was so much more fun and enjoyable as I was able to meet different guests from all over the world and assist them with their requests.
Dealing with such different characters, as well as becoming a friend to a guest whom I had never met before gave me a great feeling and a sense of purpose. ANZ didn't last much longer after I realized this, and the Sebel Town House took me on as a full time team member in the position of a porter. After a lot of hard but enjoyable work I was then promoted to Head Concierge.
In 2000, just after the Sydney Olympics the Sebel Town House sadly closed its doors and I found a new home at the Swissôtel Sydney. Here I had the opportunity to grow my knowledge and learn the fundamentals of the hotel within the Concierge department. I initially joined as a Bell Captain and was promoted not long after to Assistant Concierge, followed by Assistant Night Manager. Later I took on the role of Chief Concierge. However, the proudest moment in my career came in 2008 when I was accepted to the prestigious Les Clefs d'Or Australia.
I've always had a passion for the role of and enjoyed being a Concierge, and I believe that you cannot be a part of the hospitality industry if you do not have the patience to serve. Our guests make our day challenging and fun and I hope, with the help of my team and fellow LCD members to be able to consistently give them the extraordinary experience and service we take pride in offering.
