Michael D. Anderson
President
Chief Concierge
The Observatory Hotel
89-113 Kent Street
Miller's Point NSW 2000
PH: +61 2 9256 9176
FAX:+61 2 9256 2233
The Observatory Hotel
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I have been the in customer service industry for 27 years, the initial 12 years in men’s fashion and the following 15 years with my current employer The Observatory Hotel.
I am passionate about my career, my daughters Honore’ and Sylvie, tailor made suits and very fast motorbikes. My most unusual interest is my collection of body art (tattoos)
I believe the key element in customer service is the creation of empathy i.e. the fostering of a connection with a guest on an emotive level. I would like each and every guest to feel that The Observatory Hotel is their “House” in Sydney.
Whilst I have had a multiplicity of unusual requests I never lose site of creating a sense of theatre about what we do. Whether the request is bizarre or more run of the mill it’s all about “Making the Magic happen”.