Simon Burrows


Having grown up in a rural part of the UK I moved to London in 1988 and my first job was as a Doorman at The Marlborough Hotel, where I was moved onto the desk as Assistant Head Concierge, leaving in 1992 to pursue a career outside of the hospitality industry.

I soon saw the error of my ways and returned after a year, spending the next five years at The Langham Hilton as it was then, again as Assistant Head Concierge. After a few years at The Washington-Mayfair Hotel as Head Concierge and The Mandarin Oriental Hyde Park Hotel as Assistant, I moved to Perth, WA with my wife and started working at The Parmelia Hilton Perth. Five years have now passed and I am loving everything about The Parmelia, Perth and the West Australian lifestyle.

I strongly believe that the role of the Concierge is to be a friend, a confidante and an advisor. It is a fantastic job to have, and one in which I never tire of interacting with our guests.

“One of the deep secrets of life is that all that is really worth doing is what we do for others.” - Lewis Carol


The Westin Sydney is seeking enthusiastic and hardworking Porters to join their Concierge team on a part time basis.

The Four Seasons Sydney are seeking two experienced Full Time Concierge Clerk as well as one Casual Concierge Clerk to join their professional team on the concierge desk.

This years award will be presented by the Victorian Minister for Tourism, The Hon. Tim Holding.