Troy Vagg


Assistant Chief Concierge
Shangri-La Hotel
176 Cumberland St
Sydney NSW 2000
PH: +61 2 9250 6018
FAX:+61 2 9250 6250
Shangri-La Hotel Sydney

I commenced my hospitality career at The Gazebo Hotel, Elizabeth Bay in the late 1980's. In order to further my career and understanding of the industry in 1990 I commenced study at Ryde College of Tafe.I completed the 2 year course obtaining a Certificate In Hospitality & Catering. In 1992 I began my career at The ANA Harbour Grand Hotel, in 2003 there was a change in ownership and the hotel was rebranded as a Shangri-La Hotel.

My personal philosophy is best encapsulated by the following statement "I'm here to assist you make your stay in Sydney a wonderfully sublime experience".

One of my most extravagant requests was received from an internationally reknowned musician. I was asked to arrrange a Thai based private chef to travel to a village in Thailand, knock on door and start cooking Kobe Beef on a portable BBQ with garlic flavoured spaghetti & salad, 1 kilo of Belgium Chocolates, a large bouquet of Orchid's and a two piece band to serenade his new girlfriend.


The Westin Sydney is seeking enthusiastic and hardworking Porters to join their Concierge team on a part time basis.

The Four Seasons Sydney are seeking two experienced Full Time Concierge Clerk as well as one Casual Concierge Clerk to join their professional team on the concierge desk.

Sofitel Melbourne On Collins seeks an assistant concierge with extensive hospitality experience, an enthusiastic approach and expressive flair to be an integral team member dedicated to creating a unique luxury experience for each and every guest.

This years award will be presented by the Victorian Minister for Tourism, The Hon. Tim Holding.