Ronnie Chong Member Profile
Chief Concierge
Bayview on the Park
52 Queens Road
Melbourne VIC 3004
PH: +61 3 9243 9999
FAX:+61 3 9243 9800
Bayview Hotels
I arrived in Australia in 1980 and started work in a casual position in an establishment appropriately named Naughty Boy. A year later when I decided it was time to change that image and became a Good Boy, I took up Portering at Wynyard Travel Lodge Sydney where I worked for a year before moving to my beautiful city Melbourne.
Joining The Victoria Hotel brought about changes in my life both personal and professional. I became both Head Porter and a Married Boy two tears later in 1986. In 1992 I joined the Hilton Hotel Melbourne as Chief Concierge and worked there for five years before joining Bayview On The Park where I just proudly received my 10 Year Service Pin
I believe that excellence in service is quite simply individual perceptions whose boundaries are ever moving with every guest and each request. Always believing this, the magic then lies in managing people’s expectations in a flourish of stage like theatricals to create a lasting wow experience or memory.
My philosophy is that every Concierge should be an illusionist making things happen or appear out of nowhere with no apparent effort and every ounce of style.
