THE INTERVIEW PROCESS

Please find following a list of suggested topics that will be discussed during the interview.

INTERVIEW TOPICS GUIDE

• Applicant background
• Reason for application
• History & function of Les Clefs d’Or
• Personal contribution to Les Clefs d’Or
• Definition of Les Clefs d’Or motto
• Airline ticket reading
• Business unit management
• Code of Ethics
• Concierge department roll in an emergency situation
• Control sheets
• Courier waybill reading
• Duty of care
• Export of Australian flora or fauna
• Forms of address & protocol
• Gratuity & commission policy
• Guest security & privacy
• Multiple guest inquiries
• Multiple restaurant bookings
• Postal restrictions
• Professional behavior
• Professional goals
• Prostitute services policy
• Restaurant knowledge
• Sending left property to the airport
• Tailored sightseeing advice
• Team development
• Theatre & entertainment knowledge
• Theatre ticketing
• Training systems
• Course of action in the event of an unsuccessful interview